Privacy Policy

Vocam Canada & VocamHR (“Vocam”, “we”, “our”, or “us”) are committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Québec’s Law 25 where applicable.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our websites, products, and services.

1. Collection of Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name
  • Company name and job title
  • Email address
  • Telephone number
  • Mailing address
  • Billing or payment information
  • Account login credentials
  • Training or course completion records
  • Communication preferences
  • Any other information you choose to provide

We may also collect technical information such as IP address, browser type, device information, and website usage data through cookies and analytics tools.

2. How We Collect Information

We collect personal information when you:

  • Visit our websites
  • Request information or a demo
  • Purchase or use our services
  • Register for training or events
  • Contact our team
  • Subscribe to communications
  • Use our HR or learning platforms

We may also receive information from third parties, including service providers, business partners, or employers where permitted by law.

3. Use of Personal Information

We use personal information to:

  • Provide and support our products and services
  • Manage customer accounts
  • Deliver training and learning services
  • Process payments and transactions
  • Communicate updates, support, and service information
  • Improve our websites, products, and user experience
  • Conduct analytics and reporting
  • Meet legal and regulatory obligations
  • Protect against fraud, unauthorized access, or misuse

With consent where required, we may also send marketing communications about our products, services, or events. You may unsubscribe at any time.

Vocam does not sell personal information to third parties.

4. Disclosure of Personal Information

We may disclose personal information to employees, affiliates, contractors, and trusted third-party service providers who assist us in operating our business and delivering services, including cloud hosting, payment processing, analytics, IT support, and platform providers.

Some service providers may store or process information outside Canada. Where this occurs, information may be subject to the laws of the applicable jurisdiction.

We may also disclose information where required by law or as part of a merger, acquisition, financing, or sale of business assets.

5. Consent

By providing personal information to us, you consent to its collection, use, disclosure, and retention as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.

6. Protection and Retention of Information

Vocam maintains reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, or disclosure. These measures may include:

  • Secure systems and restricted access
  • Password protection and encryption
  • Anti-malware and security monitoring
  • Employee confidentiality obligations

We retain personal information only as long as necessary for business, legal, or regulatory purposes and securely delete or destroy information when no longer required.

While we take reasonable precautions, no method of transmission or storage is completely secure.

7. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you
  • Correct inaccurate information
  • Withdraw consent
  • Request deletion of personal information where permitted by law

Certain information may be retained where required for legal, accounting, security, or operational purposes.

8. Cookies and Website Technologies

Our websites may use cookies and similar technologies to:

  • Improve website functionality and performance
  • Analyze traffic and website usage
  • Remember user preferences
  • Support security and authentication
  • Deliver relevant advertising and marketing

You may disable cookies through your browser settings, though some website features may not function properly.

9. Third-Party Websites

Our websites may contain links to third-party websites. Vocam is not responsible for the privacy practices or content of those websites, and we encourage users to review their privacy policies.

10. Privacy Breaches

Where required by law, Vocam will notify affected individuals and applicable regulators of any privacy breach involving personal information that poses a real risk of significant harm.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised effective date.